아시아나IDT

Quality Management

As a leading IT vendor, Asiana IDT is committed to living up to the Customer Service Charter as set out below to ensure customer-first operations.

1. Customer Satisfaction
We will save no effort to provide you with unparalleled customer satisfaction.
2. High Quality IT Service
We will deliver best-in class IT services to you.
3. Quality Assurance
We will maintain your system so as not to cause you any inconvenience.
4. Service Level Management
We will grow with you
5. Growing Together
We will evaluate the level of services we provide for you on a regular basis.

- 아시아나IDT㈜ 대표이사 외 임직원 일동 -

Standardized services We maintain a quality assurance system in compliance with international standards and provide services based upon it to help customers enhance their competitiveness.
Improved QA(Quality Assurance) process We will continue to improve our quality assurance process through regular assessment and certification of services and we will not hesitate to seek feedback and suggestions from customers. We will also take measures to ensure the continuity of our work.
Higher customer satisfaction We will deploy an SLA based management system to ensure an increasingly higher level of customer services and work to improve our service quality through a customer survey on our offerings and objective assessment of the data collected.
Internalization of service QA(Quality Assurance) through training We will set up Quality Academy, a regular service training scheme for our members, to ensure that services can be fully internalized to keep up the level of our customer services.

Sales management
- Sales management system
System Integration (project)
- CMMI based standard process
  - Project management system
  - Standard development structure
System Management (operation, maintenance)
- ISO/IEC20000 based standard process
  - IT service management system